Pretty Petals - Real Petal Confetti
Terms & Conditions
This website is operated by Pretty Petals (“us”, “we” or “our”). Our contact details are as follows: Trading address: Pretty Petals, 57 Alexander Drive, Worksop, Notts, S81 7NP. General email: . Telephone number: 07903415535.
We may revise these terms and conditions at any time. You (being our customer, “you” or “your”) should check this website when ordering to review the then prevalent terms and conditions, because they are binding on you.
Certain provisions of these terms and conditions may be superseded by legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after the given notice, you may wish to discontinue using this website.
Ordering and Delivery:
You can order in the following ways: Online via the website by phone on 07903415535: Upon placing an online order via our online checkout process you will be given the opportunity to check your order and to correct any errors. An email order acknowledgement from ourselves detailing the product(s) you have ordered will be despatched to you, which is our acceptance of your offer.
Our acceptance of an order takes place immediately; confirmation from ourselves will be sent via email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
where goods are not available;
where we cannot obtain authorization for your payment;
if there has been a pricing or product description error; or
if you do not meet any eligibility criteria set out in our terms and conditions.
Any dates quoted for delivery are approximate only. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the products. We aim to deliver within 3-5 working days were possible but that may not be from when the order was placed. Next day guaranteed by 1pm delivery orders must be placed by 12 Noon Monday to Thursday. All requested orders for a Saturday delivery must be agreed with Pretty Petals before order is placed.
Deliveries to Jersey, Guernsey and Isle of Man maybe subject to different guaranteed delivery times and Custom checks, please contact us for further advice.
Update October 2020: Please note due to Covid-19, Royal Mail have informed us that certain guaranteed deliveries maybe be delivered slightly later than the stated time they offer therefore please bear that in mind when placing a next day delivery. If you need further clarification please contact Pretty Petals.
If you have not received the products you must notify us no later than 10 working days after the last date on which the products were due to arrive at the delivery address provided. If you have not done so, we shall not be liable for any replacement or refund relating to those products.
We always try to make sure that the prices on www.prettypetals.co.uk are correct but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the supplied contact details. We will then give you the option of reconfirming the order at the correct price or cancelling it. If the order is cancelled we will refund any monies to you in full.
Promotional Codes Terms and Conditions:
By using a promotional code you will be deemed to have read and understood these terms and conditions and agree to be bound by them.
The terms and conditions on our website shall apply to promotional codes. If to the extent there is a conflict or inconsistency between the terms and conditions of our website and these promotional code terms and conditions, the promotional code terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in the Site terms and conditions shall also apply to these promotional code terms and conditions.
Pretty Petals promotional codes can only be used on www.prettypetals.co.uk and towards the purchase of items currently featured on our website excluding delivery charges.
The discount associated with a promotional code is applied to your entire basket, excluding any delivery charges. Promotional codes can be either a combination of letters and numbers e.g. 'MARRIAGE16' or just numbers or letters e.g. 'BRIDES', and should be entered in the shopping basket page during the checkout process for the discount to apply.
Each promotional code will have a limited time period in which to be used and/or a maximum number of orders per code and a minimum spend. The code will be invalid once these limits have been reached, and no discount, refund or other liability will be met by us after such time.
In the event of circumstances arising which make it necessary to do so Pretty Petals may update these terms from time to time and reserves the right to add additional terms and conditions for specific promotional codes as and where necessary. You should review the promotional code terms and conditions periodically for changes. For the avoidance of doubt, we reserve the right to withdraw any and all promotional offers at our discretion at any time.
Promotional codes have no cash value, cannot be transferred and cannot be forwarded or reassigned. Once an order has been place and accepted by us a promotional code cannot be applied to the order. No refund will be payable if a promotional code has not been entered prior to completing checkout of an order.
Any refund you may be entitled to receive will not include the redemption value of the promotional code. You will receive no more than the amount you paid towards the final checkout price.
You are permitted to print and download extracts from this website for your own use on the following basis:
no documents or related graphics on this website are modified in any way;
no graphics on this website are used separately from accompanying text;
any of our copyright and trade mark notices and this permission notice appear in all copies; and
no commercial benefit or gain is anticipate to be achieved either directly or indirectly by the use of such extracts.
No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
Our Cancellation and Returns Policy:
If you wish to cancel your order before we have dispatched the goods to you, cancellation can be actioned by email to or by phone on 07903415535; or if goods have already been dispatched to you and returned under the following circumstances:
You can return goods you have ordered from us for any reason at any time within 7 working days of receipt for a full refund by informing us via phone on 07903415535 within 48 hours of delivery. The costs of returning goods to us shall be borne by you, and should be sent by recorded delivery as we will not provide the refund if the product is lost in the post.
Upon receipt of the goods we will give you a full refund of the amount paid, less postage and packaging, within 10 days.
The rights to return the goods to us will not apply in the following circumstances in the event that the product is not within its original packaging and fit for resale; or the product is one we have made or customised specifically for you
Damaged or incorrect goods. We fully appreciate the disappointment and inconvenience caused when discovering goods are damaged or incorrect. The cost of returning damaged or incorrect goods shall be borne by us providing notification is given prior to the item being return. This must be done via email or via phoning 07903415535 within 48 hours of delivery. The item must be returned within 7 working days of receipt of the order for a full refund or an exchange.
All items that are returned for an exchange will be resent to you via our standard delivery service free of charge. If a quicker service is needed then an additional payment for delivery will be required.
Stock Shortages/delayed orders:
All delayed orders are subject to stock availability. If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a refund or a substitution to the same value or to wait for the item to become available.
Product imagery is offered as good representation of the product. However we cannot be responsible for the colour accurateness of products viewed online or on printed media. While we endeavour to make sure all imagery is up to date, images may differ slightly from products due to the natural nature of certain products.
We accept the following forms of payment: Visa, MasterCard, Paypal.
Please click here to read our cookies policy.
By registering or placing an order on this website, you consent to the collection of cookies which enables us to use and transfer of your information under the terms of this policy. However notification of cookies are displayed on entering the website which consent is sought for, acceptance can be refused and a link is available to explain how cookies can be used or deleted off the website through .
All information provided by you is your own and relates to you, or that you have the permission of the person to whom the information relates or belongs to use their information for this purpose. The information we collect is the Internet protocol (IP) address, email address, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information including name, email address, communications, payment details (not credit card details), comments, feedback, product reviews, recommendations and personal profile.
All information collected is:
to provide and operate the services
to provide our Users with ongoing customer assistance and support
to be able to contact our Visitors and Users with general or personalised service related notices and promotional messages
to create statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services
to comply with any applicable laws and regulations.
All information is stored through our hosting company Wix.com that allows us to sell our products and services to you. Your date may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your orders, to troubleshoot problems or resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys, questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any agreement we have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.
Our website tracks personal information through the use of third parties, those being Google Analytics and Visitor Analytics which have their own policies regarding how they collect and store information. If you wish to withdraw your consent for collection of personal data please email us at or send to our mailing address: 57 Alexander Drive, Worksop, S81 7NP.
Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed, except to the extent that you have agreed to allow such use (e.g. where photos or information supplied to us as part of a promotion or competition where our use of such materials is a condition of obtaining the benefit of such promotion or entry to such competition).
Any information you give to www.prettypetals.co.uk will be held with the utmost care, and will not be used in ways that you have not consented to, unless we are ordered to by a court of law.
Security is one of our top priorities and we make all reasonable endeavours to keep all details you supply to us confidential.
Please also be aware that we do not send your card details out with your goods either - avoiding any possible security issues in transit. When you place an order by our secure server, your credit card details are protected from interception.
Our servers offer 128-bit SSL3 encryption of data transmissions, so your security is assured whenever you place an order. Depending on your browser, you will see a different confirmation that your connection is secure (on our checkout page). Generally it will be a small padlock at the bottom of your browser. Your credit/debit card number will not be held in clear text on any website.