Pretty Petals - Privacy Policy​

Pretty Petals is committed to preserving the privacy of all visitors to our website at www.prettypetals.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection of cookies which enables us to use and transfer of your information under the terms of this policy. However, notification of cookies are displayed on entering the website which consent is sought for, acceptance can be refused and a link is available to explain how cookies can be used or deleted off the website through www.aboutcookies.org. 

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All information provided by you is your own and relates to you, or that you have the permission of the person to whom the information relates or belongs to use their information for this purpose.  The information we collect is the Internet protocol (IP) address, email address, computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page.  We also collect personally identifiable information including name, email address, communications, payment details (not credit card details), comments, feedback, product reviews, recommendations, and personal profile.

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All information collected is:

• to provide and operate the services

• to provide our Users with ongoing customer assistance and support

• to be able to contact our Visitors and Users with general or personalised service related notices and promotional messages

• to create statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services

• to comply with any applicable laws and regulations.

 

All information is stored through our hosting company Wix.com that allows us to sell our products and services to you.  Your date may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your orders, to troubleshoot problems or resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys, questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any agreement we have with you.  For these purposes we may contact you via email, telephone, text messages and postal mail.

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Our website tracks personal information through the use of third parties, those being Google Analytics, TWIPLA Visitor Analytics and Trustpilot which have their own policies regarding how they collect and store information.  If you wish to withdraw your consent for collection of personal data please email us at info@prettypetals.co.uk.

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Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed, except to the extent that you have agreed to allow such use (e.g. where photos or information supplied to us as part of a promotion or competition where our use of such materials is a condition of obtaining the benefit of such promotion or entry to such competition).

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Any information you give to www.prettypetals.co.uk will be held with the utmost care, and will not be used in ways that you have not consented to, unless we are ordered to by a court of law.

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We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon the posting onto the website. 

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Security Policy:​

Security is one of our top priorities and we make all reasonable endeavours to keep all details you supply to us confidential.

Please also be aware that we do not send your card details out with your goods either - avoiding any possible security issues in transit. When you place an order by our secure server, your credit card details are protected from interception.

Our servers offer 128-bit SSL3 encryption of data transmissions, so your security is assured whenever you place an order. Depending on your browser, you will see a different confirmation that your connection is secure (on our checkout page). Generally it will be a small padlock at the bottom of your browser. Your credit/debit card number will not be held in clear text on any website.